Privacy Policy – My99Exch | Your Data, Your Rights, Our Responsibility
At My99Exch, your privacy is not buried in legal jargon or hidden behind complicated terms that no one reads. This Privacy Policy is written in plain, simple language so every user on our platform knows exactly what personal information we collect, why we collect it, how we protect it, and what rights you have over your own data at all times.
By registering a My99Exch ID or accessing any service on www-my99exch.org, you agree to the practices described in this Privacy Policy. Please read it carefully before creating your account.
What Information We Collect
When you register and use My99Exch, we collect only the information that is genuinely necessary to operate your account and deliver a secure, personalised betting experience:
Personal Information — Your full name, date of birth, mobile number, and email address collected at the time of registration.
Financial Information — UPI IDs, bank account details, and transaction records related to deposits and withdrawals. We never store your UPI PIN, banking passwords, or complete card details on our servers.
Device and Technical Data — IP address, device type, browser, operating system, and usage data collected automatically when you access the platform.
Betting Activity — Records of bets placed, markets accessed, and session history — used to improve your experience and maintain platform integrity.
Support Communications — Messages exchanged with our team via WhatsApp, live chat, or email, retained solely for quality assurance and dispute resolution.
How We Use Your Information
My99Exch uses your personal information exclusively for legitimate purposes directly related to operating the platform:
- Verifying your identity and activating your My99Exch ID securely
- Processing deposits, withdrawals, and all financial transactions
- Detecting and preventing fraud, money laundering, and unauthorised access
- Responding to support queries and resolving account-related issues
- Sending account notifications, security alerts, and promotional updates
- Improving platform performance, features, and user experience
- Complying with applicable legal and regulatory obligations
We will never sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent.
How We Protect Your Data
My99Exch implements industry-leading security measures to keep every user’s data fully protected:
- SSL Encryption — All data transmitted between your device and our servers is protected by military-grade SSL encryption
- Two-Factor Authentication — OTP-based login verification ensures only you can access your account
- Real-Time Fraud Monitoring — Advanced anti-fraud systems actively detect and block suspicious activity 24/7
- Restricted Data Access — Only authorised My99Exch personnel with a legitimate operational need can access user data
Cookies
My99Exch uses cookies to enhance your browsing experience, remember your preferences, and improve platform performance. You can manage or disable cookies through your browser settings — however, some platform features may be affected if essential cookies are disabled.
Your Rights Over Your Data
You are always in control of your personal information on My99Exch. You have the right to:
- Access all personal data we hold about your account
- Correct any inaccurate or outdated information
- Request deletion of your account and associated data, subject to legal retention requirements
- Withdraw consent for non-essential data processing at any time
To exercise any of these rights, contact our support team via WhatsApp or live chat. All requests are handled promptly, confidentially, and in full compliance with applicable Indian data protection laws including the Information Technology Act, 2000.
Third-Party Links
My99Exch may contain links to external websites or payment processors. This Privacy Policy applies only to the My99Exch platform. We are not responsible for the privacy practices of any third-party websites and encourage users to review their respective policies before sharing personal information.
Updates to This Policy
My99Exch reserves the right to update this Privacy Policy at any time to reflect changes in our services or legal requirements. All significant changes will be communicated to users via email or a notice on the official website. Continued use of My99Exch after any update constitutes acceptance of the revised policy.
Contact Us – Privacy Queries
If you have any questions about this Privacy Policy or how My99Exch handles your personal data, our support team is available 24/7 through:
- WhatsApp — Fastest response for all privacy and account queries
- Live Chat — Available directly on www-my99exch.org
- Email — For formal data requests and documentation
Your trust is the foundation of everything we do at My99Exch. We handle your data with the highest standards of care, transparency, and responsibility — so you can focus entirely on your betting experience.