Responsible Gaming
Betting should stay fun, social and affordable — never a way to make money, escape stress, or solve a financial problem. My99Exch is strictly for adults aged 18 and over, and this page is a genuine, practical guide to playing within your means, spotting the early signs of a problem, and getting help — for yourself or someone you care about.
Ask us to pause or limit my accountOn this page
- Our responsible-gaming commitment
- Betting is entertainment, not income
- Is betting becoming a problem? A self-check
- Setting personal limits: deposit, time and loss
- Recognising the signs of problem gambling
- Tools & actions: cool-off, self-exclusion, account pause
- Keeping under-18s away from betting
- Common gambling myths, debunked
- Where to get help
- Supporting a friend or family member
Our responsible-gaming commitment
We want My99Exch to be a place people enjoy following cricket, IPL and live sports markets — not a source of stress, debt or harm. That commitment is simple to state and we try to live up to it in how we design guidance and support:
- 18+ only. My99Exch is not intended for, and should never be accessed by, anyone under the legal age in their jurisdiction.
- Honest framing. We do not present betting as a reliable way to earn income. Outcomes are uncertain and the platform's edge means the house wins over time on average.
- Real support, not lip service. If you want limits, a break, or your account paused, our team will act on that request when you message us — see the tools & actions section below.
- Pointing you to real help. When betting stops being fun, we would rather you step away and talk to a trusted person or a qualified professional than keep playing. See where to get help.
This page complements our terms and conditions and the operator transparency information on our About page. If anything here conflicts with a specific term, the terms and conditions govern the account relationship; this page is guidance on playing safely.
Betting is entertainment, not income
The single most important mindset shift for safer play is this: treat betting money the same way you would treat money spent on a movie ticket, a night out, or a hobby — an amount you're comfortable not getting back, spent for the enjoyment of following the match, not as a plan to make money.
Every bet has a cost built in — bookmakers and exchanges price markets so that, over a large number of bets, the platform keeps an edge. That doesn't mean nobody ever wins a given match or session; it means that over time, betting is a net cost for the vast majority of players, not a source of reliable income. If you or someone you know is relying on betting winnings to pay bills, cover debts, or replace a salary, that is a serious warning sign, not a strategy — see the signs of problem gambling below.
Key takeaway: decide your entertainment budget before you open the app, spend only that, and consider any win a bonus — not proof of a system. Never bet money you need for rent, bills, loan repayments, or essentials.
A few practical habits that keep betting in the "entertainment" column instead of the "financial plan" column:
- Fund your wallet with a fixed amount for the week or the match, and stop when it's used up — don't top up "just this once."
- Don't track betting as an income line in your household budget.
- If you find yourself planning around expected winnings — for a bill, a purchase, a loan repayment — pause and reassess. That's a sign the framing has shifted from entertainment to income.
- Celebrate a win, but don't let it change your budget for the next session. Yesterday's win is not tomorrow's stake money.
Is betting becoming a problem? A self-check
It's worth pausing every so often — not just when things feel wrong — to honestly answer a few questions about your own betting habits. None of these questions alone means there's a problem, but if you find yourself answering "yes" to several, it's a genuine signal to slow down, set firmer limits, or talk to someone.
- Have I bet more money than I planned to in the last month, more than once?
- Have I bet again shortly after a loss, trying to "win it back"?
- Have I lied to a partner, family member or friend about how much I bet or lost?
- Have I borrowed money, used a credit card, or dipped into savings meant for something else, to fund betting?
- Do I feel restless, anxious or irritable when I try to cut back or stop?
- Has betting caused me to miss work, neglect responsibilities, or argue with people close to me?
- Do I think about betting, or the next bet, more than I'd like to admit — even when I'm not playing?
- Have I tried to cut down or stop before and found it harder than expected?
If you answered yes to two or more of these, treat it seriously: read the limits section below, consider requesting a cool-off through our tools, and look at where to get help. There's no shame in catching this early — that's exactly when it's easiest to change course.
Setting personal limits: deposit, time and loss
The single best protection against betting getting out of hand is deciding your limits before you're in the middle of a live match with adrenaline running high. Here's a practical way to set each type of limit:
Set a deposit limit
Decide the maximum amount you will add to your wallet in a week or a month — an amount you could lose entirely without it affecting rent, bills, or essentials. Write it down or set a reminder so it isn't a vague intention.
Set a loss limit
Separately from your deposit limit, decide the point at which you stop for the day regardless of what's left in your wallet. If you hit that loss point, stop — don't top up to try to recover it.
Set a time limit
Decide how long you'll play in a single session (for example, the duration of one match) and use your phone's clock or a simple alarm to enforce it. Long, unbroken sessions make it easier to lose track of both time and money.
Review weekly
Once a week, honestly check whether you stuck to all three limits. If you didn't, that's useful information — tighten the limit, take a short break, or ask us for a formal cool-off (see below).
Ask us to help enforce it
If self-discipline alone isn't enough, message our WhatsApp team and ask for a cool-off period or an account pause for a set number of days — a limit enforced on the account is stronger than a limit you only hold in your head.
Practical tip: the easiest limit to keep is one that's inconvenient to break — for example, only carrying the fixed amount you've budgeted rather than a card linked to your main account, or asking us for a deposit cap so a bad night can't turn into a bad week.
Recognising the signs of problem gambling
Problem gambling rarely arrives all at once — it usually builds gradually, through small changes in behaviour and mood around betting. Knowing the pattern helps you (or someone close to you) catch it early.
Chasing losses
Betting more, or bigger amounts, specifically to try to win back money already lost — usually making the loss bigger, not smaller.
Betting beyond your means
Using money meant for rent, bills, groceries or loan repayments, or borrowing to fund betting.
Secrecy and lying
Hiding the amount of time or money spent betting from a partner, family member or friend, or lying when asked directly.
Loss of control
Repeatedly trying and failing to cut back or stop, or feeling unable to stop once you've started a session.
Mood changes
Feeling anxious, irritable, guilty or low around betting — either while playing, when trying to stop, or after a loss.
Life impact
Betting starting to affect work performance, sleep, relationships, or other responsibilities and interests you used to prioritise.
Any one of these on its own can happen to anyone occasionally. The concern is a pattern — several of these showing up together, or repeatedly over weeks. If that describes you or someone you know, the next two sections cover concrete steps: pausing your own account, and where to find real support.
Tools & actions: cool-off, self-exclusion, account pause
If you've read the sections above and recognise it's time to step back, here are the concrete actions available to you. None of these require an explanation beyond "I want a break" — you don't owe anyone a justification to protect your own wellbeing.
Short cool-off
A few days to a couple of weeks away from betting to reset, common after a rough session or when you notice you're playing more than intended. Message WhatsApp and ask for a cool-off of a specific length.
Longer self-exclusion
If a short break isn't enough, ask for a longer pause — weeks or months. Be specific about the duration you want when you message our team.
Account pause request
Simply tell our official team on WhatsApp: "please pause my account." No special form is needed — a clear, direct message is enough for the team to action it on your account.
Don't work around it
If you've asked for a pause or exclusion, avoid creating a new ID or asking someone else to bet on your behalf during that period — doing so defeats the entire purpose of the break you asked for.
Use the time well
Use a cool-off period to talk to someone you trust, review your finances, and consider whether professional support (see below) would help going forward.
These account-level tools work best alongside the personal limits described earlier and, where needed, outside support — they're not a substitute for talking to a professional if betting has become a real problem, only a practical first step you can take right now.
Keeping under-18s away from betting
My99Exch is an 18+ platform, full stop. Betting is not appropriate for minors, both because of the financial risk involved and because judgement around risk-taking still develops through the teenage years. A few practical steps help keep betting apps and sites away from under-18s in your household:
- Don't leave sessions logged in on a shared phone, tablet or computer that a child or teenager might use.
- Use your device's built-in parental controls or app-restriction settings to block gambling apps and sites on devices used by minors.
- Keep credentials private — a username and password should never be written down somewhere a child could find and reuse them.
- Talk openly about why betting is an adults-only activity involving real financial risk, the same way you'd explain other age-restricted products.
- Don't let a minor place a bet "on your behalf," even casually — it normalises betting at an age where it isn't appropriate, and any account activity should genuinely be the accountholder's own.
If you believe an underage person holds a My99Exch account or has access to one, contact our team on WhatsApp so it can be looked into.
Common gambling myths, debunked
A lot of unsafe betting behaviour comes from a handful of persistent myths. Recognising them for what they are — misconceptions, not strategy — is itself a form of protection.
| The myth | The reality |
|---|---|
| "I'm due for a win after this many losses." | Each bet or match is largely independent of the last. Past losses don't make a future win more likely — this is sometimes called the gambler's fallacy. |
| "If I just bet a bit more, I'll win back what I lost." | Chasing losses with bigger stakes increases the amount at risk without improving your odds — it's one of the clearest warning signs of a developing problem, covered above. |
| "Skilled bettors can turn betting into a reliable income." | Knowledge of a sport can inform a bet, but every market is priced with a built-in edge for the platform. Betting is entertainment with a real cost, not a dependable income source — see the section above. |
| "A big win means I have a system now." | A win, especially an early one, is easy to mistake for skill. Over time, results regress toward the platform's edge — one win doesn't establish a repeatable method. |
| "Setting a limit is only for people with a real problem." | Limits are a basic safety habit, like a seatbelt — useful for every player, not just people already struggling. Most people who bet safely for years do it precisely because they keep firm limits. |
| "Taking a break or self-excluding is embarrassing." | Pausing your own account is simply good self-management. Our team will action a cool-off or pause request with no judgement and no explanation required. |
Where to get help
If betting has started to feel like it's controlling you rather than the other way round, please take it seriously and reach out. A few real, practical options:
- A qualified professional. A doctor, counsellor, or psychologist can assess what's going on and connect you with appropriate treatment or support — this is often the most effective route for a gambling problem that's affecting your finances, relationships or mental health.
- A recognised problem-gambling helpline or support organisation in your country or region. Many countries run confidential helplines and support services specifically for gambling-related harm — search for the one available where you live, since services and numbers vary by location and change over time.
- Someone you trust. A family member or friend who won't judge you can be a first step before or alongside professional support — see the next section on how to raise it and how they can help you.
- Us, for the account itself. We can pause, limit or cool-off your My99Exch account on request — message WhatsApp any time. We're not a substitute for professional support, but we can make sure the account isn't working against your efforts to cut back.
We deliberately don't list a specific helpline name or number on this page, because the right one depends on where you live and services change over time. Please search for a recognised, government-listed or nationally recognised problem-gambling helpline in your own country or region, or start with your regular doctor — they can point you to the right local service.
Supporting a friend or family member
Watching someone you care about struggle with betting is hard, and it's common to feel unsure whether to say something, or how. A few things tend to help:
- Raise it calmly, without ambush. Pick a quiet, private moment rather than during an argument or right after a bad loss. Lead with concern, not accusation — "I've noticed you seem stressed about betting lately, are you okay?" lands very differently from "you have a gambling problem."
- Listen more than you lecture. People are more likely to open up, and to actually consider change, when they feel heard rather than judged.
- Avoid covering debts without a plan. Repeatedly bailing someone out financially, with no other change, can unintentionally make it easier for the pattern to continue. Encourage them toward professional support alongside any practical help you offer.
- Encourage professional help. Offer to help them find a counsellor, doctor, or local problem-gambling support service — sometimes just helping with the first phone call or search removes the biggest barrier.
- Look after yourself too. Supporting someone through this is genuinely stressful. It's reasonable to also talk to someone — a friend, family member, or professional — about how it's affecting you.
- Respect their account is theirs. We can only action a pause, limit or self-exclusion at the accountholder's own request through WhatsApp — but you can absolutely encourage them to make that request, and even sit with them while they send the message.
For more on how we operate and how to reach us safely, see our official channels page, and review our terms and conditions and privacy policy for how the account and your information are handled. If you're ready to talk to our team about a limit, cool-off or pause, message WhatsApp any time — 24×7.
Want a limit, cool-off, or account pause?
Message our official team on WhatsApp — 24×7 — and we will action your request directly on your account.